KA Nexus Admin

# Support Tickets

Support workload, SLAs and priority mix by channel.

Open tickets

38

-8.2%

Median first reply

22m

-6m

Escalations

3

under control

CSAT

4.8/5

+0.2

### Support queue

Sort by SLA, priority or agent to keep the queue healthy.

Selected 0 rows selected

|  |  |  |  |  |  | Actions
--- | --- | --- | --- | --- | --- | --- | ---
| TCK-4102 | SSO mapping fails for invited users Finloop CRM | High | Open | Mina Aksoy | 12m ago |
| TCK-4104 | Invoice PDF is missing VAT lines Northstar Labs | Medium | Pending | Sarp Yilmaz | 38m ago |
| TCK-4108 | Bulk import wizard stalls at step three Orbit Commerce | High | Open | Mina Aksoy | 1h ago |
| TCK-4110 | Permissions matrix needs audit export SigmaPay | Low | Solved | Ali Gok | 2h ago |
| TCK-4113 | Webhook retry logs are delayed Cloudmint | Medium | Pending | Sarp Yilmaz | 3h ago |
| TCK-4115 | Need sandbox seats for procurement review RetailJet | Low | Open | Mina Aksoy | 5h ago |
| TCK-4117 | Card updater marked healthy card as failed PulseDesk | High | Escalated | Ali Gok | 8h ago |
| TCK-4120 | Need region-specific revenue export columns Atlas HR | Medium | Solved | Sarp Yilmaz | 1d ago |

8 records

### Create a quick action

Launch a reusable workflow for your admin team.

### Filters & presets

Save reusable views for revenue, support and operations.

Revenue owner
Customer segment
Saved preset

Only at-risk accounts

Surface customers with falling adoption signals.

Include archived reports

Add exported and historical views to search.